ServiceTitan Integration Guide
How IT Titan securely connects your customer-facing workflows with your ServiceTitan backend.
Overview
IT Titan acts as a specialized orchestration layer. We don't replace ServiceTitan; we extend it to handle customer-facing scheduling and portals with more control and better UX than the native options.
Implementation Note
We use the official ServiceTitan Web API. This ensures that every job booked, lead captured, and technician status checked follows your account's security rules.
Core Connectivity
API Credentials
To integrate, you'll provide a Client ID and Client Secret generated in your ServiceTitan Developer Portal. IT Titan uses these to request short-lived access tokens.
Never share your Client Secret in email or support tickets.
Tenant Context
Each company in IT Titan is mapped to a specific ServiceTitan Tenant ID. This ensures complete data isolation and correct routing for multi-location businesses.
Synchronization Logic
IT Titan uses a **Controlled Sync** model. We don't flood ServiceTitan with requests. Instead, we sync critical data like Capacity and Technician Skills at defined intervals.
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Real-time Booking
When a customer picks a slot, we perform a "Dry Run" check against ServiceTitan's live capacity before allowing the final confirmation.
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Read-only Safety
For most sync operations, IT Titan uses read-only access. We only "write" to ServiceTitan when creating a lead or confirmed job appointment.
Ready to connect?
Administrators can configure credentials directly in the portal.
Go to Integration Settings